Statement of Commitment

Upper Crust respects the principles of dignity, integration and equal opportunity for all people. We are committed to identifying and removing barriers that prevent accessibility and we will integrate our commitment whenever possible to meet the accessibility needs of people with disabilities in a timely manner. We are dedicated to keeping up with our policies and relevant legislation in order to support a barrier-free society. Our executive team and Human Resources department will collaborate and work together to deliver on this commitment. Our key goal will be on improving accessibility within the following areas:

Customer Service

Upper Crust strives to provide its goods and service in a way that respects the dignity and independence of people with disabilities. We are committed to give people with disabilities the same opportunity to access our goods and services in a similar way as other customers.


Upper Crust is planning on providing Customer Service related accessibility training to employees who provide service to our Customers on our premises and also plans to provide training on accessibility laws and on the Human Rights Code as it relates to people with disabilities. We will create and implement departmental training plans

ensuring all associates receive role specific training in accessibility.


Upper Crust is committed to fair and accessible employment practices and will accommodate people with disabilities during the recruitment and assessment processes and upon hiring. Our Human Resources team will share our commitment within our postings and throughout the selection process, including advising new hires of our accommodation policies and update staff on any changes to these policies as applicable.

Upper Crust will continue to develop individual accommodation plans and return to work policies for employees that have been absent due to disability and we will ensure to have a written process in place to document individualized plans in a clear and consistent manner.

In addition, career development, performance management and job changes will take into account accessibility needs and individual plans. Its Upper Crust commitment to proactively prevent and remove accessibility barriers and incorporate accessibility within our regular review of employment policies and procedures.

Information and Communication

Upper Crust is committed to meeting the communication needs of people with disabilities and we will work with them to determine their specific information and communication needs.

Multi Year Accessibility Plan

Please click here to see our multi year accessibility plan.


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Contact Us


1-800-701-8069 1-416-661-7744 55 Canarctic Drive Toronto Canada M3J 2N7

©2013 2168587 Ontario Ltd. Operating as Upper Crust

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